Last Updated: 7 November 2026

1. About Noreyna Creatives

Noreyna Creatives F.Z.E is a company registered in Ajman Free Zone, United Arab Emirates. For questions about this Privacy Policy or the handling of your personal information, you can contact us using the details below.

2. Personal Information We May Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Contact information: name, email address, telephone number and business contact details.
• Enquiry information: details about your project, requested services, budget range, business requirements and messages you send to us.
• Client and project information: materials, instructions, files, feedback and other information you provide when working with us.
• Communication records: emails, enquiry submissions and relevant correspondence.
• Technical information: information that may be generated when you access our website, such as browser type, device information, IP address, access times and basic usage or diagnostic data, depending on the website services and settings in use.

Please do not submit sensitive personal information through our general enquiry forms unless it is specifically required and you have an appropriate reason to provide it.

3. How We Collect Information

We may collect information:

• Directly from you when you complete a contact or client enquiry form.
• When you contact us by email, telephone or WhatsApp.
• When you request a quotation or discuss a project with us.
• When you engage our services or provide materials needed for a project.
• Automatically through basic website functionality, hosting logs or technologies used on the website, where applicable.

4. Enquiry Forms and Google Forms

Some enquiry forms on our website may be provided through Google Forms or embedded Google services. When you submit information through such a form, the information you enter may be processed and stored by Google in accordance with Google's own terms and privacy policies, as well as being made available to Noreyna Creatives for the purpose of responding to your enquiry.

Information submitted through an enquiry form may include your name, contact details, business information, requested services and project requirements.

Please review Google's privacy information for details about how Google processes information through its services:

Google Privacy Policy

5. How We Use Your Information

We may use personal information for the following purposes:

• Responding to enquiries, messages and quotation requests.
• Understanding your business and project requirements.
• Preparing proposals, quotations and service agreements.
• Providing, managing and supporting agreed services.
• Communicating about project progress, approvals and deliverables.
• Managing payments, invoices and relevant business records.
• Maintaining, troubleshooting and improving our website and services.
• Protecting our website, business, users and systems against misuse or security threats.
• Meeting applicable legal, regulatory and administrative obligations.

6. Legal Grounds for Processing

Where applicable under the laws governing our activities, we process personal information on one or more appropriate legal grounds, which may include:

• Your consent, where consent is required.
• Taking steps at your request before entering into a contract.
• Performing a contract or providing services you have requested.
• Complying with legal obligations.
• Protecting legitimate business interests, where permitted by applicable law and where those interests do not override your rights.

7. Sharing of Personal Information

We do not disclose personal information indiscriminately. Information may be shared where reasonably necessary for the purposes described in this policy, including with:

• Technology and hosting providers: providers that support website hosting, storage, email, security and technical operations.
• Form and communication providers: services used to receive and manage enquiries and communications, such as Google Forms where used.
• Project-related providers: third-party services or platforms needed to deliver a service requested by a client.
• Professional advisers: legal, accounting or other professional advisers where reasonably necessary.
• Authorities: competent authorities where disclosure is required or permitted by applicable law.

We aim to share only information that is reasonably necessary for the relevant purpose.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. These third parties operate independently and may have their own privacy policies and terms.

Noreyna Creatives does not control the privacy practices or content of external websites. We encourage you to review the relevant privacy policy before providing personal information to any third-party service.

9. International Data Transfers

Some service providers we use may process or store information on servers located outside the United Arab Emirates. As a result, personal information may be transferred internationally where necessary for website hosting, communications, form processing or service delivery.

Where applicable, such transfers should be handled in accordance with relevant data protection requirements and appropriate safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes and meeting applicable legal obligations.

Retention periods may vary depending on the nature of the information, the relationship with the client and any legal or operational requirements. When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, where appropriate.

11. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure. You should avoid sending passwords, payment card details or other highly sensitive information through general enquiry forms or ordinary email.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies where required for website functionality, security, user preferences or other purposes.

Some cookies may be necessary for the website to operate properly. Other cookies, such as analytics or marketing cookies, should only be used where they are actually enabled on the website and handled in accordance with applicable requirements.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect some website features or functionality.

13. Your Privacy Rights

Subject to applicable law and any relevant conditions or exceptions, you may have the right to:

• Request information about personal data we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where legally permitted.
• Request restriction of or object to certain processing activities where applicable.
• Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.
• Raise a concern or complaint with the competent data protection authority, where applicable.

To exercise a relevant right, please contact us using the details in the Contact section. We may need to verify your identity before responding. Certain information may need to be retained where required by law or for legitimate legal purposes.

14. Children's Privacy

Our website and services are intended for businesses, professionals and general users. We do not knowingly seek to collect personal information from children through our general enquiry channels. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology providers or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request or have concerns about how your personal information is handled, please contact us: